Add support ticket message

---

title: Reply to a support ticket

Add the caller's reply to one of their support tickets: an answer to support's question or more details. Works with no issuer. Support staff read the message; support never needs CSD files, key passwords or tokens. Returns {ticket} with the whole conversation, as get_support_ticket. Errors: invalid_argument, not_found, ticket_closed (a closed ticket takes no replies; create_support_ticket opens a new one), support_unavailable.

Alcance (scope): issuers:write · Características: —

Parámetros

Parámetro	Tipo	Obligatorio	Descripción
ticket_id	string	Sí
message	string	Sí

Esquema de entrada (JSON Schema)

{
  "type": "object",
  "properties": {
    "ticket_id": {
      "type": "string"
    },
    "message": {
      "type": "string",
      "maxLength": 10000
    }
  },
  "required": [
    "ticket_id",
    "message"
  ]
}