Create support ticket

---

title: Open a support ticket

Open a support ticket with the Cefidia team for the caller: a problem, a question or a request about the service. Works with no issuer and takes no issuer selection. Support works from the details in the title and description: what was tried, the invoice id or the error code returned. Support staff read the ticket; support never needs CSD files, key passwords or tokens. Support answers inside the ticket, and nothing is pushed to the caller: get_support_ticket returns the answers. Returns {ticket: {id, title, description, state, created_at, updated_at, messages}}; the id is what get_support_ticket and add_support_ticket_message take. Errors: invalid_argument, support_unavailable.

Alcance (scope): issuers:write · Características: —

Parámetros

Parámetro	Tipo	Obligatorio	Descripción
title	string	Sí	A short summary of the problem.
description	string	Sí	What happened, in detail.

Esquema de entrada (JSON Schema)

{
  "type": "object",
  "properties": {
    "title": {
      "type": "string",
      "maxLength": 200,
      "description": "A short summary of the problem."
    },
    "description": {
      "type": "string",
      "maxLength": 10000,
      "description": "What happened, in detail."
    }
  },
  "required": [
    "title",
    "description"
  ]
}