Get support ticket

---

title: Get a support ticket

Read one of the caller's support tickets with its whole conversation: the answers from the Cefidia team are the messages whose from is support. Read-only; works with no issuer. Returns {ticket: {id, title, description, state (open | in_progress | resolved | closed), created_at, updated_at, messages: [{from (user | support), text, at}]}}. Errors: invalid_argument, not_found (no such ticket of the caller's), support_unavailable.

Alcance (scope): issuers:read · Características: Solo lectura, Idempotente

Parámetros

Parámetro	Tipo	Obligatorio	Descripción
ticket_id	string	Sí

Esquema de entrada (JSON Schema)

{
  "type": "object",
  "properties": {
    "ticket_id": {
      "type": "string"
    }
  },
  "required": [
    "ticket_id"
  ]
}